SAFE + SOUND

SAFE + SOUND

We’re back!

HARD ROCK HOTEL PATTAYA REOPENS 1 JULY 2020 UNDER NEWLY-IMPLEMENTED SAFE + SOUND PROGRAM

To help keep guests and team members safe and healthy, the property has established SAFE + SOUND as a new standard. Developed by Hard Rock worldwide in collaboration with health and sanitization experts, including Ecolab and NSF International, the program focuses on enhanced cleaning practices, social interaction guidelines and workplace protocols.

Please note this is mandatory, including the wearing of masks in all public areas of the hotel, lobby, lounge, corridors, social distancing, and so forth. If you do not agree with these and other terms, we ask you to choose alternative accommodation.

SAFE + SOUND protocols include:

Temperature Checks

Thermal temperature checks for every guest and team member upon arrival

Physical Distancing (6 ft)

Appropriate social distancing requirements of 6 ft or 1.8 meters apart in all areas of the hotel through visual distance markers, signage and team member guidance

Personal Protective Equipment (PPE)

Team members and guests are required to wear face masks at all times

Enhanced Housekeeping Process

SAFE + SOUND seal of cleanliness on every guest room as the final step in the enhanced housekeeping process

Safety Check-In

Plexiglass Separators at front desks and check-in areas

Cleaning & Disinfecting

Increased deep cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas, and public restrooms

Hand Sanitizers

Hand sanitizer stations in every public space area

Hand Washing

Team member hand washing every 30 minutes

Luggage Sanitization

Sanitization of guest luggage before it enters the lobby

Welcome Pack

Guest welcome pack including a face mask and hand sanitizer for each room

In-Room Dining

Touchless, in-room dining service offered at the guest room door with social distancing protocols

QR-code menus

Using customized QR-code menus and individually plated meals for all periods

(Click on QR code to view menus)

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