27 March 2020

At Hard Rock Hotel & Cafe Pattaya, the health and safety of our guests and band members is our top priority, and as a result we have decided to temporarily close our premises. All facilities and food & beverage establishments including Hard Rock Cafe will be closed from 1 April to 30 June 2020. Our hotel will resume operations on 1 July 2020.

This temporary closure is to assist the authorities containing the public health situation and also one of the efforts to mitigate the spread of virus through social distancing. There is no reported case of COVID-19 at Hard Rock Hotel and Cafe Pattaya.

If you have any travel plans with us during the hotel closure period, please contact our Booking Center or your travel provider to amend or cancel your booking.


For Direct Booking with Hard Rock Hotel Pattaya:

Booking Center

Phone: +66 38 428 755

Email: rooms.pattaya@hardrockhotels.net


For Wholesales Bookings:

Hard Rock Hotel Pattaya, Sales & Marketing Dept

Contact Person: Ms.Kanokwan Phuklom

Email: kanokwan.p@hardrockhotels.net


Other Third Party Portals or Online Travel Agents:

For booking made through Online Travel Agents such as Agoda, Booking.com, Expedia, Hotelbeds, Traveloka, MakeMyTrip, all amendments and cancellations must be made directly with respective Online Travel Agents. Please contact their customer support team for booking cancellations or to make any amendment. We are not authorized to cancel any bookings and unable to provide refunds to the reservations made by third-party/online travel agents.


Thank you for your understanding during this difficult times and your continued support, we look forward to welcoming you again when our business resumed. Please stay safe and contact us at email: rooms.pattaya@hardrockhotels.net if we can be of your assistance.


During the closure, we are still keeping in touch with you through social media and email. Sign up for email communications here to receive news and offers anywhere, anytime! Please stay safe and healthy.