FAQ

HOTEL POLICIES

How many people can stay in one room?

Each guest room can accommodate a maximum of 2 adults and 2 children except for the Kings Suite which can accommodate 4 adults and 2 children

What are the standard check-in and check-out times of the hotel?

The standard check-in time is 2pm and check-out is at 12noon

Is it possible to check-in earlier?

It is sometimes possible to check-in earlier, however, this depends on the room availability and cannot be guaranteed

Do you provide a service for late check-out?

Late check-out until 6pm is possible, at a charge of 50% of the selling rate on that day

What is the charge of non-registered guest?

Non-registered guest fee is THB 1,500 net per day inclusive of breakfast

Does my room reservation require any guarantee?

All room reservations require a credit card guarantee

Do you offer discounts for a group booking?

For details of the group rates, please contact our Sales Department at kanokwan.p@hardrockhotels.net

HOTEL FACILITIES

Do you have rooms with a bathtub?

Yes, all the suite rooms have bathtub

Is babysitting service available?

Yes, it is available upon request. Please notify us at Front Desk at least 48 hours in advance

Do you have a tour desk where I can book excursions during my stay?

There is an outsourced tour desk at the lobby where you can book a city tour as well as limousine service

Do you have special facilities and services available for the disabled guests?

Yes, we have rooms specially equipped for disabled guests in the hotel and the restrooms in public area are also easily accessible by guests in a wheelchair as well as all floors and restaurants

What is the nearest bank or currency exchange?

Currency can be exchanged in our front office on the ground floor. The nearest bank is Siam Commercial Bank which is located a 5 minute walk away

How far is the nearest hospital to the hotel?

Pattaya Memorial Hospital is located about 1 kilometer away

Don’t find what you’re looking for?

Get in touch with us at rooms.pattaya@hardrockhotels.net
We are here to make sure your stay with us ROCKS!

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