FAQ

Frequently Asked Questions

Q: Does my room reservation require any guarantee?
A: All room reservations require a credit card guarantee

 

Q: Do you offer discounts for a group booking?
A: For details of the group rates, please contact our Sales Department at kanokwan.p@hardrockhotels.net

 

Q: How many people can stay in one room?
A: Each guest room can accommodate a maximum of 2 adults and 2 children except for the Kings Suite which can accommodate 4 adults and 2 children

 

Q: What are the standard check-in and check-out times of the hotel?
A: The standard check-in time is 2pm and check-out is at 12noon

 

Q: Is it possible to check-in earlier?
A: It is sometimes possible to check-in earlier, however, this depends on the room availability and cannot be guaranteed

 

Q: Do you provide a service for late check-out?
A: Late check-out until 6pm is possible, at a charge of 50% of the selling rate on that day

 

Q: Do you have rooms with a bathtub?
A: Yes, all the suite rooms have bathtub

 

Q: Is babysitting service available?
A: Yes, it is availble upon request. Please notify us at Front Desk at least 48 hours in advance

 

Q: What is the charge of non-registered guest?
A: Non-registered guest fee is Bt. 1,500 net per day inclusive of breakfast

 

Q: Do you have a tour desk where I can book excursions during my stay?
A: There is an outsourced tour desk at the lobby where you can book a city tour as well as limousine service

 

Q: Do you have special facilities and services available for the disabled guests?
A: Yes, we have rooms specially equipped for disabled guests in the hotel and the restrooms in public area are also easlity accessible by guests in a wheelchair as well as all floors and restaurants

 

Q: What is the nearest bank or currency exchange?
A: Currency can be exchanged in our front office on the groud floor. The nearest bank is Siam Commercial Bank which is located a 5 minute walk away

 

Q: How far is the nearest hospital to the hotel?
A: Pattaya Memorial Hospital is located about 1 kilometer away

 

Don’t find what you’re looking for?
Get in touch with us at rooms.pattaya@hardrockhotels.net
We are here to make sure your stay with us ROCKS!

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